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FAQs

Do you have products in stock?

We have stock products available to purchase in low quantities.

Are your products Made in the USA?

The majority of our products are made in the USA at our factory in Warren, Pennsylvania. We do sell some products that are manufactured in China. We have a team in Hong Kong to oversee product manufacturing and quality. All of the Asia partner facilities we use are socially compliant.

How does a souvenir refill program work?

This is a 3-step process.
Step 1: Select your product
Step 2: Communicate the Deal
Step 3: Display the Product
For more information on how to start your own unique program, contact your local sales representative!

How long is your lead time?

For Warren based products lead time is 4-6 weeks once we receive your approved artwork. For custom products the lead time is longer depending on the scope of the project.

I lost my lid, can you replace it?

Currently, we cannot fulfill orders for missing components.

Do you provide merchandising displays?

Yes! We design, print and package custom displays. Our team can work with you to create displays that reach and motivate customers at the point of decision.

Do you provide beverage marketing programs?

Yes! Our expert sales representatives and marketing team will work with you to build the program and manage the planning for a successful execution to reach and exceed your goals.

Are your products microwave and dishwasher safe?

Most of our products are both microwave and dishwasher safe, but not all.

What is the minimum order for your products?

All of our products have a Minimum Order Quantity (MOQ). The MOQ is specific per product and can range from 500-10,000+ pieces.

Can I order less than 500 mugs?

For smaller quantities, we offer our stock products.

Do your products contain BPA?

Our core-line products that have food contact surfaces do not contain BPA.

Where can I purchase your products?

Our products are carried by many convenience stores, theme parks, restaurants and gift shops.

Why are some products marked MOQ and others aren't?

All of our products have an MOQ but some are significantly higher than others. Products that are marked on our website usually have MOQ's that start at 2500 pieces.

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